Ticket Desk
1 to 3 crews
- Ticket submission on your schedule
- Renewal tracking, nothing lapses
- Expiration alerts
- Board access for the office
Pricing
Compare me to your software plus the person who runs it.
Flat monthly, month to month, and the price does not go up in the month you get busy.
The comparison that matters
Compare me to your software plus the person who operates it.
There's good ticket software out there and some of it is free. Somebody still has to work it. Here's a five-crew contractor at roughly 80 tickets a month, using his own numbers.
| Doing it in-house | Monthly |
|---|---|
| Ticket software, advanced tier (flat + per-ticket) | $360 |
| Office admin running it, 10 hrs/wk @ $27/hr loaded | $1,169 |
| Real cost (conservative) | $1,529 |
| Same, at a realistic 15 hrs/wk | $1,753 |
| Real cost (realistic) | $2,113 |
| Full Desk, 4 to 8 crews, done for you | under both |
Loaded rate is $20 to $24/hr base × ~1.3 for payroll tax, comp, unemployment and PTO. Bring your own numbers to the call and we'll run it on yours.
My price doesn't go up when you get busy
Per-ticket pricing bills you most in the month your cash is tightest. Flat monthly, forecastable, month to month.
My desk doesn't take vacation
Your admin gets sick, quits, or gets pulled onto a bid. That's usually exactly where the lapse happens.
I work inside what you already have
I'm not replacing your system. I'm the person who works it. Additive, not a rip and replace.
Tiers
Three levels. Priced on your crew count, on a fifteen-minute call.
Month to month, invoiced on the 1st, 30-day out. No contracts. Fire me any month you want. It costs me nothing to say that, because nobody fires a locate desk that works.
Full Desk
4 to 8 crews
- Everything in Ticket Desk
- Positive response chasing: I make the calls
- Daily morning clear / no-clear to each foreman
- Notice-window enforcement on every dig date
- One-page weekly report, every Friday
Desk + Defense
Claims exposure or high-consequence gas
- Everything in Full Desk
- Damage documentation packets on demand
- Monthly compliance file
- Full timestamped audit trail, insert-only
Start with one crew for thirty days. If a single ticket lapses on my watch, you don't pay.
Questions I get
The ones worth answering in writing.
We already handle that in the office.
Most do. Who is it? And when she's out sick or on vacation, who picks it up? That's usually where the lapse happens.
We already use 811 ticket software.
Good software. Keep it. Somebody still has to work it, though. The software doesn't call the power company when they haven't posted a response on day three. That's the part I do, and I'll work inside whatever you've already got.
Can I just buy the app?
It's not for sale on its own. It's the tool I run your desk on. If you want software you operate yourself, honestly, go look at what's out there; the free tiers are decent. Call me when you'd rather not operate it.
Does this keep us legal? Does it cover every state?
It covers every state, and here's the part I'd want to hear if I were you: it won't give you a dig verdict for a state until somebody has sat down with that state's rulebook and confirmed the notice period and the ticket life. No defaults, no best guess. Until that's done it says rules not confirmed and stops. Once it is done, the file shows who confirmed it, what day, and what page they read. I'm not going to tell you software keeps you legal. You're the excavator of record and that doesn't move.
Do we have to install something? Who touches our computers?
Nobody touches your computers and nothing gets installed. The board opens from a link. If somebody wants it sitting on a phone's home screen next to everything else, that's Add to Home Screen on the phone or the install button in the address bar on a desktop, and it takes one tap. There's no installer to approve, no IT visit, and nothing for you to uninstall if you fire me.
How do I know you won't drop the ball?
Start me on one crew for thirty days. If a single ticket lapses, don't pay me. And you can fire me any month with no notice. There's no contract.
That's too much money.
What's a crew day run you, all in? Truck, machine, guys. And how many times last year did a crew stand down on locates? Run that number and then let's talk.
Who are you, exactly?
Foreman on gas main crews. Water, gas, high pressure mains. Then IT, then a CS degree. Unusual resume. It means you're not getting a software rep reading a script; you're getting somebody who has stood in the hole waiting on marks.