Ticket Desk
1 to 3 crews
$95/mo, plus $1 per live ticket
- Unlimited jobs and office logins
- Renewal tracking, nothing lapses
- Expiration alerts
- Jobs, with every ticket filed under one
Pricing
A monthly base on your crews, plus a little per live ticket.
Month to month. A low base keeps the desk on, then a dollar or two for each ticket you actually have working, so a quiet month is a quiet bill.
The comparison that matters
What it costs when a ticket gets missed.
The subscription is not the number that matters. This one is: what a crew standing at the curb costs you, and how often it happened last year. Here is a five-crew contractor at roughly 80 tickets a month, using his own figures.
| When one gets missed | What it runs |
|---|---|
| One crew standing down for a day. Truck, machine, guys, all billing nothing | $2,500 to $4,000 |
| Re-calling the ticket and waiting out the notice period again | 2 to 3 days |
| Ten hours a week of somebody's time keeping the spreadsheet honest | $1,169/mo |
| A gas strike: repair, downtime, fines, and a claim | not a line item |
| A month of Locate Desk, any plan | less than one stand-down |
The office hours figure is a loaded rate: $20 to $24/hr base × ~1.3 for payroll tax, comp, unemployment and PTO. It does not go away entirely, because somebody still calls the tickets in. It gets shorter. Bring your own numbers to the call and we'll run it on yours.
You pay for the tickets you actually run
A low base keeps the desk on. Then a dollar or two per live ticket, counted only while it is a valid locate. A slow month costs less, and a busy month is still a rounding error against one stand-down.
It does not forget while somebody is on holiday
Your admin gets sick, quits, or gets pulled onto a bid. That is usually exactly where the lapse happens, and it is the one thing a board does not do.
It works alongside what you already have
Keep calling tickets in the way you call them in now. Nothing here has to replace your 811 account, your email or your scheduling.
Tiers
Three plans. A flat monthly base, plus a little per live ticket.
Month to month, invoiced on the 1st, 30-day out. No contracts. Cancel any month you want. It costs nothing to say that, because nobody cancels a board that keeps a crew out of a hole they should not be in.
Full Desk
4 to 8 crews
$179/mo, plus $1.50 per live ticket
- Everything in Ticket Desk
- Chase list with call scripts and logged reference numbers
- Daily clear / no-clear list, emailed to your crews or sent by hand
- Notice-window enforcement on every dig date
- One-page weekly report, ready every Friday
Desk + Defense
Claims exposure or high-consequence gas
$299/mo, plus $2 per live ticket
- Everything in Full Desk
- Damage documentation packets, printed on demand
- Closed-ticket packets bundled with the weekly report
- Full timestamped audit trail, insert-only
Run it on your numbers
What would a month actually cost you?
A ticket counts in each month it is a valid locate. Most contractors land between 20 and 120.
Ticket Desk
$135
$95 + 40 × $1
Full Desk
$239
$179 + 40 × $1.50
Desk + Defense
$379
$299 + 40 × $2
Every figure here is the real rate you would be invoiced, not a starting point that grows later. What counts as a live ticket.
Start with one crew for one month, free. Put a real month of tickets through it, long enough to see a renewal come around, before you decide anything. Running nine crews or more? We quote it on your crew count, one call.
Questions we get
The ones worth answering in writing.
We already handle that in the office.
Most do, and this is for them rather than instead of them. The question is what the office is handling it with. If the answer is a spreadsheet and an inbox, the lapse usually happens the week that person is out sick or buried in a bid.
We already use 811 ticket software.
Then compare them on the two things that actually cost you money: does it tell you, before the morning of the dig, that an owner has posted nothing on day three? And can it hand you a damage packet, timestamped and complete, eighteen months later? Plenty of ticket software is a list of tickets. That is not the same job.
Who actually runs the tickets, us or you?
You do. You call them in, you make the calls when an owner goes quiet, and you are the excavator of record throughout. This is the board you run them on: it holds the dates, tells you who has gone silent and for how long, writes the call for you, and keeps the file. Nobody here phones a utility on your behalf.
Does this keep us legal? Does it cover every state?
It covers every state, and here's the part worth hearing: it won't give you a dig verdict for a state until somebody has sat down with that state's rulebook and confirmed the notice period and the ticket life. No defaults, no best guess. Until that's done it says rules not confirmed and stops. Once it is done, the file shows who confirmed it, what day, and what page they read. No software keeps you legal. You're the excavator of record and that doesn't move.
Do we have to install something? Who touches our computers?
Nobody touches your computers and nothing gets installed. The board opens from a link. If somebody wants it sitting on a phone's home screen next to everything else, that's Add to Home Screen on the phone or the install button in the address bar on a desktop, and it takes one tap. There's no installer to approve, no IT visit, and nothing to uninstall if you stop.
What if it does not suit us?
Put one crew on it for one month, free, and find out on real tickets rather than on a demo. After that, cancel any month, no notice, no contract, and export everything on your way out.
How does the per-ticket part work?
You pay for a ticket only in the months it is a live, valid locate: from the month you call it in through the month it expires or you close it. A renewal keeps it live, so a job that runs across two months counts in both. A ticket you close when the work is done stops counting. There is no charge for a ticket that never gets filed, and no cap on how many you file, so price never sits between a crew and calling one in.
That's too much money.
What's a crew day run you, all in? Truck, machine, guys. And how many times last year did a crew stand down on locates? Run that number against a low base and a dollar or two a ticket, and the answer is usually obvious in either direction.
Who are you, exactly?
Foreman on gas main crews. Water, gas, high pressure mains. Then IT, then a CS degree. Unusual resume. It means this was not designed by somebody who has only read about locates; it was built by somebody who has stood in the hole waiting on marks.