Every ticket in one place
However you call them in, they land here. Set one forwarding rule and every confirmation the call center emails you files itself on the board, so nobody is retyping a ticket between invoicing and answering phones.
811 ticket software · All 50 states
Your crews shouldn't be standing around waiting on marks.
I ran gas main crews. Water, gas, high pressure mains. I know what it costs when six guys and a machine sit at the curb because a ticket lapsed over the weekend or a utility never posted a response.
So I built the board I wanted back then. You run your own tickets. This makes sure not one of them slips.
- Month to month · no contract
- One month free, one crew
- Your tickets, your calls, your people
Today
Tue · 5:42 AM
1Lapsed
3≤2 days
6Held
14Clear
9days
Industrial Blvd Ph 2 2411-0884
1400 Industrial Blvd, Columbus OH
Clear to dig
4days
Ridgeview Dr bore 2411-0902
820 Ridgeview Dr, Aurora CO
2 owners not posted
0lapsed
Harbor St tie-in 2411-0771
3125 Harbor St, Tampa FL
Do not dig, renew
2days
Cedar Ave 8" water 2411-0913
6400 Cedar Ave, Raleigh NC
Dig date inside notice period
Two lists to every foreman before crews roll: clear to dig, do not dig.
A confirmed rule behind every verdict, never a guess
A documentation packet behind every ticket
Works inside the software you already use
You remain the excavator of record
What it costs you not to
A ticket nobody watched is the most expensive line item on the job.
$2,500 to $4,000
One crew standing down for a day. Truck, machine, and the guys, all billing nothing.
1
Gas strike: repair, downtime, fines, a claim, and a phone call you don't want to make.
18 mo
How long after the dig a damage claim can land. What's in your file that day is what you have.
What it does
Six things it does every working day, before your foreman hooks up the trailer.
You call the tickets in and you call the owners who go quiet, the same as you do now. What this does is make sure nothing falls between those calls: what expires when, who has posted nothing and for how long, who to ring this morning, and a file that can answer a claim eighteen months from now.
Nothing lapses
Every expiration tracked to the day and counted down on the board, worst first. You see a ticket going critical days out, not the morning after it lapsed.
Know who to chase
Every facility owner that has posted nothing, worst first, with how long they have been quiet. Open one and it writes the call for you: ticket number, address, how many days. Log the reference number when you hang up.
Morning status for your foremen
Two lists ready before crews roll: clear to dig, do not dig. Have it email your crews theirs every morning on its own, or copy it and send it your way. Today's digs carry a directions link straight to the pin, which is what a foreman who has never been to that site actually needs.
Build the file
Ticket history, marks, responses, timestamps, every chase call, and the field photos your crew takes at the marks. The documentation you'll want the day somebody claims you hit an unmarked line.
One-page weekly report
Open, cleared, renewed, at risk. Plus which facility owners are holding your jobs up, by name. Ready every Friday.